LEGAL NOTE

LEGAL TEXTS VERSION 2 12-2018

1.1 LEGAL NOTICE

 

In accordance with the processing of personal data and the protection of privacy in the sector of electronic communications, we put your knowledge to the following information:
NEUS DEL VALIRA S.A., [hereafter NEVASA, S.A.], is the owner of the web page ordinoarcalis.com, and will act exclusively as the manager of the contents of the present Web, addressed at: Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany – AD700 ESCALDES-ENGORDANY (Principat d’Andorra), NRT A-706067-F, With the Trade Registry Number 917870Z, is responsible for the management and functioning of the Web previously mentioned.
If you would like to contact us, you can do so by post at the previously mentioned address, or by e-mail at: dpd@ordinoarcalis.com

CONCEPT OF USER

If you use the web you are considered a user, and this implies full acceptance without any reservation of every and each point in this Legal Notice, published by NEVASA, from the moment the user accesses the web. In consequence, the user must read carefully the present Legal Notice every time he or she wishes to use the Web, as these may be modified.

INFORMATION ABOUT LINKS

NEVASA is only responsible for its own web and any access to webs by links or any information offered by third parties is not the responsibility of NEVASA.
Any use of links or access to a web not owned by NEVASA is at the users responsibility and NEVASA does not recommend nor guarantee any information obtained by a link through a third party which comes from a web that is not from ordinoarcalis.com, neither is it responsible for any loss, claims or damages derived from the use or bad use of a link or the information obtained through it, including other links or webs, interruption of service or in the access, or trying to use or the incorrect use of a link, even if the connection is via the Web ordinoarcalis.com or by accessing the information by other webs from the same Web page.

RENUNCIATION AND LIMITATION OF THE RESPONSIBILITY

The information and the services included or availability by the Web could include errors or spelling mistakes. Periodically changes in the contents will be made. NEVASA can introduce improvements and or changes in its service or contents at any time.
We would like to inform you that the contents on this Web, are designed to inform, keep in contact with you, send information about our services, and are in accordance with what is envisaged in the present Legal Notice and the rest of legal text on this present Web Page.
 

INFORMATION ON EXEMPTION OF TOTAL RESPONSIBILITY DERIVED FROM THE LOSS OF CONTENT DERIVING FROM TECHNICAL PROBLEMS

NEVASA is not responsible if there are interruptions or if the services and contents offered on the internet do not work adequately, regardless of the cause.
Likewise, NEVASA is not responsible for, the internet going down, loss of business due to these failures and temporary electricity power cuts or any other types of cuts

NEVASA does not declare nor guarantee that the services or contents will not be interrupted or free of errors, and that they will be repaired, or that the service or the provider will be free of viruses or any other damaging component, whilst NEVASA, will do its utmost to avoid these types of incidences. If the user takes some decisions or carries out actions based on information included on any “websites”, it is recommendable to check the information by consulting other sources.

INFORMATION RELATED TO INDUSTRIAL AND INTELLECTUAL PROPERTY

1. The structure, design and way of presenting the elements (graphs, images, files, logotypes, colour combinations and any element susceptible to protection) are protected by intellectual property laws, owned by NEVASA.

2. It is prohibited to reproduce, transform, distribute, communicate in public, make publicly available and in generally exploit in any form partially or totally the elements referred to in the previous section. These acts of exploitation can only be carried out if authorised by NEVASA, and if this were to be the case, there must be explicit reference to the fact that NEVASA is the intellectual owner of the material.

3. Only documental material produced by NEVASA is authorised for private use, and in no case, can the material be deleted, changed, eluded or any of the security systems installed be manipulated.

4. It is forbidden to link to the final pages, the frame and any other similar manipulation. The links must always be to the principle page or homepage ordinoarcalis.com.

5. Distinctive signs (brands, commercial names) belonging to NEVASA, are protected by industrial property rights and the use or manipulation of them is forbidden except if there is written authorization by NEVASA.

SECURE ON-LINE SHOPPING

Security is a priority and therefore we make the maximum effort to assure that our process in terms of transactions is secure and in order to keep your personal information safe:

  • Do not share your personal information
  • Identify false e-mails (“spoofing” or “phishing”)
  • Inform any attempts at “phishing” 
  • Protect your password
  • Always make your payments via payment methods given by NEVASA.

IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”

Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by NEVASA, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.
NEVASA will never send you an e-mail and neither call you by telephone to ask you for your password or to verify your password belonging to your account and likewise will never ask for your bank account number or credit card and neither any other personal information. If anybody should contact you or send you and e-mail that you have not asked for, you should never give them any of your personal data previously mentioned. Also you should never respond and communicate to the appropriate authorities in order to proceed with investigating the incident.
NEVASA uses the ordinoarcalis.com domain for all its e-mails. If you receive an e-mail in a different format, for example: security. e-mail, you can be assured that it is a false mail.

Some e-mails that use phishing contain links to a web page that uses the word ordinoarcalis” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by ordinoarcalis.com.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.
 

IDENTIFY FALSE E-MAILS (“SPOOFING OR PHISHING)”

Ignore all e-mails in which they demand personal information or ones which redirect you to another web page that does not belong to or any societies belonging to the group or in which they ask you to pay via a means which has not being authorised by NEVASA, as this could be an attempt at identity theft (“spoofing or phishing”) and must be considered as fraudulent.

NEVASA uses the ordinoarcalis.com domain for all its e-mails. If you receive an e-mail in a different format, for example: security. e-mail, you can be assured that it is a false mail
Some e-mails that use phishing contain links to a web page that uses the word ordinoarcalis” at their URL, but they will direct you to a web page that is completely different. If you drag your mouse over the link, you will be able to see the associated URL, which will probably have a different format to the correct web pages authorised by ordinoarcalis.com.
Even if you click an e-mail that uses phishing and are redirected to a page that resembles “your account” or to any page that asks you to verify or modify your personal information, ignore it and consider it as fraudulent.

INFORM ANY ATTEMPTS AT PHISHING

Send an e-mail to dpd@ordinoarcalis.com and attach any e-mail that you consider to be false. By attaching these e-mails, you will be helping to locate their origin.
If you cannot attach the false mail, forward it to dpd@ordinoarcalis.com and include as much information as possible about it.

 

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