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Frequently asked question

Category

I’ve lost my pass, can I request a duplicate?

Grandvalira does not issue duplicate passes. However, you can take out cover for loss on purchasing the pass. This cover is only available at the resort’s ticket offices, and allows you to obtain a free duplicate of your pass if you lose it. The cost is 1,6€ per day/person.
If I suffer an injury, what should I do to receive a compensation voucher for the 2024-25 season?

If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.
If last season I had a Ski Pass Plus+, I need to renew my pass for the current season?

Yes, Ski Pass Plus+ needs to be renewed every season you want to use it.
Can I purchase ski insurance if I have already used my season pass?

Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time.
I am an instructor at another resort: am I entitled to any discounts?

If they hold an ISIA Card, instructors from other resorts are given a 20% discount on the price of the pass. To get this discount, go to any of our ticket offices and present your card. This discount is not available for online bookings.
At what age do children require a pass?

A pass must be purchased for all children born in 2017 or earlier (regardless of the day or month).
How can I download the invoice for my purchase?

Access your MyGrandski user area through the platform.
How can I recharge my Plus+ Ski Pass?
Where can I park my motorhome?

Weather permitting, you can stay overnight in any of the 3 Hortell car parks.
Where can I check the condition of the roads for accessing Ordino Arcalís?

The Government of Andorra has a website where it publishes all of the real-time information on road conditions: www.mobilitat.ad

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