The planned closing date for the 2024/2025 season is April 20th, depending on weather and snow conditions.
When is the resort expected to open?
The planned opening date for the 2024/2025 season is November 30th, depending on weather and snow conditions.
Ticket Office Hours
What are the opening hours for the ticket offices to buy and/or pick up my passes?
Our ticket offices are open every day throughout the winter season from 8:45 am to 3:00 pm.
Parking
Does the resort have car parks?
Yes, free car parks are available at the foot of the slopes. They have capacity for 1,500 vehicles.
Where can I park my motorhome?
Weather permitting, you can stay overnight in any of the 3 Hortell car parks.
Promotions/Discounts
Where can I check the current promotions for the season?
The terms and conditions of the promotions can be found directly on our website. Additionally, if you are registered in our database, you will receive our regular newsletter which includes details of promotions and/or last-minute offers.
¿Are there discounts for large families?
No, but we have various family packages and offers. We recommend that you visit our offers section .
My child has a Super 3 Club Card: are they entitled to any discounts?
We do not offer any discounts for Super 3 Club Card holders at present.
Are there any discounts for Youth Card holders?
We do not offer any discounts for Youth Card holders at present.
Do staff from other resorts get any discounts?
Yes, they get a 20% discount on the price of the pass. To get this discount, go to any of our ticket offices and present your white HR card (the original, not a copy). This discount is not available for online bookings.
I am an instructor at another resort: am I entitled to any discounts?
If they hold an ISIA Card, instructors from other resorts are given a 20% discount on the price of the pass. To get this discount, go to any of our ticket offices and present your card. This discount is not available for online bookings.
Is it cheaper to buy the pass on the website than at the ticket offices?
Yes, because the pass prices are dynamic and vary according to demand and how far in advance you purchase them.
Road Conditions
Where can I check the condition of the roads for accessing Ordino Arcalís?
The Government of Andorra has a website where it publishes all of the real-time information on road conditions: www.mobilitat.ad
Weather/Snow Conditions/Open Trails
If the weather is bad, are refunds given for the passes?
All passes purchased at the ticket offices or online include the weather guarantee. This means you can ski down the slopes once or use the ski lift once, to see if the weather and snow conditions are to your liking. If you are not convinced, we will exchange your ski pass for another day. More information.
Can I check the weather forecast for the slopes and find out about skiable kilometres and snow conditions in Ordino Arcalís?
Yes, you can check this updated information directly on our website: live / webcams
What precautions should I take when travelling to Andorra in winter?
When travelling through mountainous areas in winter, you may encounter snow and/or ice on the road (as is the case in Andorra). Therefore, it is essential that you always carry snow chains, exercise caution when driving and check the weather before setting out.
Schedule
How can I find out about events in Ordino Arcalís?
You can find details of all of the events in Grandvalira Resorts on our calendar.
