Frequently asked question

Most asked questions

• How can I find out if I already have a My GrandSki account?

  You will already have a My GrandSki account if: *You have made an online purchase at any time. *You have registered with the Grandvalira app. *You have signed in to the resort’s Wi-Fi network.

• How can I top up my Season pass?

  

  Follow the steps below to correctly top up your Season Pass:

   

  1. Locate the last active ski pass you used, as you will need the central numbers of the printed WTP code.
  2. In the checkout process, once you have selected the desired products and added the necessary documents, select "reload now" and complete the code. Make sure that the numbering shown matches the number on your printed ski pass.
  3. If you do not have your physical ski pass at hand, you can contact our department through the web form. If you do not have the physical pass, you can order a new pass instead of topping it up.

   

• Can I spend the night with my motorhome at the Grandvalira Resorts stations?

  In accordance with current regulations in the Principality of Andorra, overnight stays in motorhomes, campervans or similar vehicles are only permitted in specifically designated and signposted areas.

  For this season, Grandvalira Resorts Andorra, in coordination with the Ministry of Tourism and Commerce, has set up provisional overnight stay areas at the resorts while the definitive areas—planned for summer 2026—are being developed. These spaces are marked, signposted, and monitored by resort staff. Overnight stays outside the authorised areas are not permitted.

   

  Parkings with designated overnight stay areas:

  • Ordino Arcalís – l’Hortell Area: 50 spaces - View location
  • Ordino Arcalís – Planells: 10 spaces - View location
  • Grau Roig – Flor de Neu Parking: 25 spaces - View location
  • Pas de la Casa – Bullidor Public Parking: 40 spaces - View location
  • El Tarter – Prat de la Costa Parking: 30 spaces (with services included) - View location
    • This is a strictly regulated area, aimed at ensuring proper capacity management, as other groups also use it.
    • The area features a small service zone, which includes: WC facilities, a black water disposal point, and a waste separation area (general waste and packaging).
    • Free access hours are from 08:00 to 12:00. Outside of this time and until 18:00, access must be arranged by phone by calling +376 354 091.
    • This car park authorises overnight parking, and the rules established by the current legislation and the Comú’s regulations apply. For those wishing to use camping-style services, the campings available in Canillo are recommended.
  • Pal – Caubella Area: 30 spaces (with services included) - View location
  • Arinsal – Comallemple Parking: 20 spaces - View location
  • Pal – Coll de la Botella Parking: 20 spaces - View location