Nord Pass for the 2022-2023 Season
1.- Condition of the benefits for 2022-23 Nord Pass Online purchases
2.- 2022-23 Nord Pass price conditions
3.- Internal regulation
4.- Compesation policy for 2022-23 Nord Pass customers in the event of pregnancy, accident on the slopes or illness.
1.Conditions of the benefits for 2022-23 Nord Pass online Purchases:
1/ Renewal discount:
Ordino Arcalís and Pal Arinsal rewards the loyalty of skiers who were holders of the Grandvalira, Ski Andorra, Ordino Arcalís, Valls del Nord and Pal Arinsal 2021-22 Season Pass.
Skiers can enjoy a 5% discount when renewing their Season Pass in any of the sales periods for the 2022/23 Nord Pass. Remember that when making the purchase, you do not need to register again as a new customer, just recover your email address or ask for your password through the same platform.
If you held a 2021-2022 Pal Arinsal, Valls del Nord (with Pal Arinsal support) or Ski Andorra Season Pass, look for the series number printed on the back of the pass. Upon registering, enter this number when asked whether you are part of a group. Check Pal Arinsal and enter the corresponding number to obtain the 5% discount on the final price.
2/ Family Pack discounts
Special families, FAMILY PACK, consists of the application of a special price to all children who form part of a same family unit, must be accredited with an official document.
The promotion of the FAMILY PACK is for all the families whore adults (at least one) buy the season pass ORDINO ARCALÍS in non-resident mode.
3/ Paying in installments
Paying in installments: The Ordino Arcalís Season Ski Pass is paid for in three interest-free installments without additional fees.
Application period for paying in installments: Only those purchasing online with a credit card between June 15th, 2021 and December 8th, 2020, (including both dates) may choose the option to pay in installments. Applicable to the total amount of the purchase.
For purchases in Early Booking sales period (July 15t to September 30th): An initial payment of 50% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 25% of the total purchase amount on September 30th 2021; and a third payment for the remaining 25% of the total purchase price on November 30th 2021. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
For purchases in Promotional Price sales period (1 October to 8 December): An initial payment of 40% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 30% of the total purchase amount on January 3th 2022; and a third payment for the remaining 30% of the total purchase price on February 3th 2022. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
Ordino Arcalís will charge the amounts directly to the bank account associated to the credit card used for the initial purchase. In the event of changing card during the season, payments will be charged to the last associated card. Note: rates are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please bear in mind that if your card expires, you lose it or you cancel it, you will have to get in touch with our Season Pass Department web form as soon as possible to update your information; this way you will avoid having your Pass blocked and may continue skiing.
Warning: Ordino Arcalís reserves the right to temporarily suspend Season Ski Passes of pass holders and other parties to the purchase if the corresponding installment is not paid on the due date. Furthermore, Ordino Arcalís reserves the right not to reactivate these ski passes in the event of late payment. For further information see payment by installments conditions.
All other pass collection points may be used (at all ticket offices after the resort opens, and at the Illa Carlemany stand).
Further information: web form
4/ “Refund guarantee”:
Ordino Arcalís guarantees skiing days for its 2021-22 Season Ski Pass customers. Customers who purchase a Season Ski Pass online prior to December 8th 2021, with a credit card who have skied less than five days prior to the closure of the resort will only pay for the days skied.
Ordino Arcalís is committed to return the proportional part of the total amount of the Season Ski Pass. The days skied will be charged at the single day ski pass rate at the ticket offices. Customers may request this benefit during the season and before April 11th, 2022 by contacting to our web form .
Ordino Arcalís will make the refund to the same credit card used in the initial purchase before May 28th, 2022.
Adult Season Ski Pass: €590 (promotional price)
Days skied during the season: 4 days (4 is the maximum number of days that the "Refund guarantee" applies to)
4 days x €41 adult one day ski pass during high season= €164
Ordino Arcalís will: refund the customer: €590- €164= €426
Please note: This benefit is not valid for purchases made at ticket offices. In the event the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness, Ordino Arcalís will not provide a refund. However, there is an alternative compensation policy for the client. In the event less than five days are skied, a discount voucher will be issued valid for redemption in the following season. Contact to our web form to request the discount before April 11th 2022.
2.2022-23 Nord Pass price conditions:
Junior (12-17): born between 2005 and 2010. Supporting documentation required.
Child (6-11): born between 2011 and 2016. Supporting documentation required.
Junior and Children Andorra Residents: these modalities receive an Andorra Pass with access to Grandvalira, Ordino Arcalís and Pal Arinsal. It requires presentation of an Andorran passport or Comú residence certificate.
Senior (65-69): born between 1953 and 1957. Supporting documentation required.
Baby: Ordino Arcalís and Pal Arinsal understands “Baby” as children born in 2017 or after, at the time of purchasing the service. Supporting documentation required.
Senior from 70 to 74 years old: born between 1948 and 1952.
Senior over 75 years old: born between 1947 or earlier.
Alt Urgell Resident: supporting documentation + municipal registration certificate required.
Andorra Resident: requires presentation of an Andorran passport or Comú residence certificate. To benefit from the subsidy for children attending school in Andorra, please contact Ski Andorra.
Mountain Pass: As of the 2022/2023 season, the foot pass will become the Mountain Pass. It is a global pass that allows practicing snow sports other than alpine skiing at the Grandvalira, Ordino Arcalís, Pal Arinsal and Naturland resorts. It is a pass valid for both the winter and summer seasons. On presentation of the Andorran Mountaineering Federation card, the reduced price of €120 will be applied
Family Discount: only available for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass onwards, provided that the first two are adult or junior ski passes.
Third and subsequent family ski passes: 25% discount. This discount applies only to purchases made by a single pass holder in a single purchase. Grandvalira Resorts will not apply the family discount to purchases with different pass holders even when family conditions are met.
Note: This does not apply to Mountain Pass, Senior, Andorra Resident (all parishes) ski passes.
Renewal discount: 5% discount applicable when renewing the 2021/22 season pass. Note: This discount does not apply to the season Senior Gold +70 Nord Pass and Mountain Pass for the FAM members (Andorran mountaineering federation).
Persons with disability: 20% discount on season passes, applicable upon presenting a disabled card or proof of a disability of more than 33%. This discount may only be applied to the cardholder and to purchases made at ticket offices. Please note: No discounts or compensation will be applied after the Nord Pass been purchased, whether online or at Ordino Arcalís’ and Pal Arinsal’s ticket offices. This discount cannot be combined with the Early Booking discount.
3. Internal regulation
If you have a Nord Pass (annual pass), take into account the following information.
The Nord Pass is the property of NEUS DEL VALIRA S.A.
The annual pass is personal and non-transferable. It may be requested for verification by any person authorised as a Grandvalira Resorts employee. Carrying a pass of which you are not the owner is considered a fraudulent act by both the carrier and the owner. This act may result in a financial penalty or a report to the police.
Grandvalira Resorts is not responsible for refunding an annual pass due to climate issues during the season. Alternatively, it commits to considering possible suitable compensation for its customers.
1) Loss or theft of the pass:
Grandvalira Resorts reserves the right to issue, or not issue, a duplicate pass. It will study each case individually.
To block your lost or stolen ski pass, please contact us via our web form or drop by any of our Ordino Arcalís and Pal Arinsal ticket offices.
Where Grandvalira Resorts authorises a replacement Nord Pass, this will be issued directly at the ticket offices. Issue of a replacement pass involves an administration fee of €20 to be paid by the customer.
Grandvalira Resorts will not issue any invitation to ski during the process of authorising a duplicate. If the customer wishes to ski, they must purchase a day pass at the ticket office, without obtaining any later refund by Ordino Arcalís and/or Pal Arinsal.
2) Not having the annual pass (e.g. left it at home):
Ordino Arcalís and Pal Arinsal will not issue any complimentary passes to customers who fail to present their annual pass, for whatever reason. Should the customer wish to ski, they must purchase a day pass at the ticket office at the RRP, or request a duplicate of their Nord Pass (€20 per duplicate). Ordino Arcalís and Pal Arinsal will not subsequently refund any monies paid in either of these cases.
3) Accident / pregnancy / illness or various other causes:
Grandvalira Resorts will not make any kind of cash refund where more than 5 skiing sessions have been enjoyed.
Grandvalira Resorts has ski insurance available for its customers, which must be taken out before the first skiing session. We recommend reading the coverage of the same.
Grandvalira Resorts commits to studying each case on an individual basis always once the ski pass is returned together with the corresponding medical certificate.
Regulation based on the new law on mountain resorts of 09/06/22 published in the BOPA on 22 June of this year. Source: www.bopa.ad
4. Compensation policy for 2022-23 Nord Pass customers in the event of pregnany, Accident on the slopes or illness
If you have not been able to enjoy the Snow as much you would have liked this season, don't worry, we will compensate you for having missed out on the snow!
Grandvalira Resort offers all of its customers that have become pregnant, had an accident on the slopes, or become ill a discount voucher for the following season which may be redeemed when purchasing any of the 2023-24 Grandvalira Resorts Season Passes. This voucher may only be used for the season immediately after the one in which the compensation was requested. If, for any reason, the Season Pass for the following year cannot be used, please contact us via our web form to explain the situation before the end of the 2022-23 season.
You won't be left out wanting snow!
Discount vouchers are only valid for Season Pass customers that have skied 14 or less days in the season (according to type of pass) and that cannot continue to do so for the remainder of the season due to pregnancy, an accident on the ski slope or illness. Important: the Nord Pass may not be used as a foot pass, once the accident, disease or pregnancy has occurred. All lifts/descents in the resort's elevators are counted as a day of skiing and thus affect the compensation ratio. Discount vouchers are personal and non-transferable and only apply to the affected pass holder. Under no circumstances may the voucher be exchanged by a person other than the holder of the Nord Pass. Compensation terms are established according to the number of days skied during the season regardless of the last date that the customer stopped skiing.
Important: The compensation vouchers for the 2022-23 season are personal and non-transferable. If you wish to use them during the Early Booking sales period, Grandvalira Resorts will not refund the difference of the price or allow a transfer to a friend or family member.
How many days skiing have you enjoyed during the 2022-23 season?
- 1 – 2 days skied: The customer may choose between benefiting from the Refund guarantee (see the conditions that apply in section 1 of this document) or request a discount voucher for 100% of the value paid for the purchase of the 2023-24 Nord Pass (holder only).
- 3 – 9 days skied: The days skied will be charged at the rate of a one day ski pass at the ticket office, and a discount voucher will be issued for the difference of the 2023-24 Nord Pass’ amount.
Adult Season Nord Pass (promotional price) = €645
7 days skied at €43 (adult price at ticket offices) = €301
Discount Voucher = €344
10 – 11 days skied: A discount voucher will be issued for 10% of the amount of the 2023-24 Nord Pass (ski pass holders only).
11+ days skied: If 12 or more days have been skied, Ordino Arcalís and Pal Arinsal will not issue a discount voucher as it considers that the ski pass holder has received sufficient services in return for the purchase of the ski pass, and therefore offers no compensation to the pass holder.
Seasonal passes, such as Resident, will be considered as used based on the amount paid by the customer and divided by €43 (Ordino Arcalís adult price for a one day ski pass at the ticket offices).
Adult Andorra Resident Season Pass, Early Booking = €260
7 days skied at €43 (adult price at ticket offices) = €301
The Season Pass would already count as used.
The Season Pass customer service department must be contacted between 2 December 2022 and 16 April 2023 (both inclusive) to request the discount voucher.
In order to process the discounts, the user must provide the required documentation and/or medical reports as well as the pass holder's Nord Pass. The Season Pass Department will determine the type of discount that each customer shall receive in accordance with the aforementioned discount policy. These discount vouchers are personal, non-transferable and will only apply to the affected holder. Under no circumstances may the voucher be provided to any person other than the holder of the Season Pass. The Season Pass Department reserves the right to refuse requests made during two consecutive seasons, but commits to study each case.