Ordino Arcalis Season Pass Conditions
1. Conditions of benefits for online purchases
2. Ski pass price conditions
3. Internal regulation
4. Compensation policy of pregnancy, accident on slope or illness
1. Conditions of benefits for Ordino Arcalís 2020-21 Season Ski Pass customers for online purchases
1/ Renewal discount
Ordino Arcalís rewards the loyalty of skiers who were holders of the 2020-21 season pass.
10% discount by renewing the Season Pass during the Early Booking period (from July 15th to September 30th) and a 5% discount from October 1st 2021. This discount can be applied with the family discount. At the beginning of the purchase, it is not necessary to re-register as a new customer; you have to retrieve your e-mail address or ask for your password, in case you do not remember it in our web form web form.
Note: The modalities of the Vianant and Alt Urgell Season Passes are excluded. Vallnord Season Pass 2020/21 customers can apply for the renewal discount when buying their 2021/22 Season Pass.
2/ Family Pack discounts
Special families, FAMILY PACK, consists of the application of a special price to all children who form part of a same family unit, must be accredited with an official document.
The promotion of the FAMILY PACK is for all the families whore adults (at least one) buy the season pass ORDINO ARCALÍS in non-resident mode.
3/ Paying in installments
Paying in installments: The Ordino Arcalís Season Ski Pass is paid for in three interest-free installments without additional fees.
Application period for paying in installments: Only those purchasing online with a credit card between June 15th, 2021 and December 8th, 2020, (including both dates) may choose the option to pay in installments. Applicable to the total amount of the purchase.
For purchases in Early Booking sales period (July 15t to September 30th): An initial payment of 50% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 25% of the total purchase amount on September 30th 2021; and a third payment for the remaining 25% of the total purchase price on November 30th 2021. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
For purchases in Promotional Price sales period (1 October to 8 December): An initial payment of 40% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 30% of the total purchase amount on January 3th 2022; and a third payment for the remaining 30% of the total purchase price on February 3th 2022. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
Ordino Arcalís will charge the amounts directly to the bank account associated to the credit card used for the initial purchase. In the event of changing card during the season, payments will be charged to the last associated card. Note: rates are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please bear in mind that if your card expires, you lose it or you cancel it, you will have to get in touch with our Season Pass Department web form as soon as possible to update your information; this way you will avoid having your Pass blocked and may continue skiing.
Warning: Ordino Arcalís reserves the right to temporarily suspend Season Ski Passes of pass holders and other parties to the purchase if the corresponding installment is not paid on the due date. Furthermore, Ordino Arcalís reserves the right not to reactivate these ski passes in the event of late payment. For further information see payment by installments conditions.
All other pass collection points may be used (at all ticket offices after the resort opens, and at the Illa Carlemany stand).
Further information: web form
4/ “Refund guarantee”:
Ordino Arcalís guarantees skiing days for its 2021-22 Season Ski Pass customers. Customers who purchase a Season Ski Pass online prior to December 8th 2021, with a credit card who have skied less than five days prior to the closure of the resort will only pay for the days skied.
Ordino Arcalís is committed to return the proportional part of the total amount of the Season Ski Pass. The days skied will be charged at the single day ski pass rate at the ticket offices (€41). Customers may request this benefit during the season and before April 11th, 2022 by contacting to our web form .
Ordino Arcalís will make the refund to the same credit card used in the initial purchase before May 28th, 2022.
Adult Season Ski Pass: €590 (promotional price)
Days skied during the season: 4 days (4 is the maximum number of days that the "Refund guarantee" applies to)
4 days x €41 adult one day ski pass during high season= €164
Ordino Arcalís will: refund the customer: €590- €164= €426
Please note: This benefit is not valid for purchases made at ticket offices. In the event the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness, Ordino Arcalís will not provide a refund. However, there is an alternative compensation policy for the client. In the event less than five days are skied, a discount voucher will be issued valid for redemption in the following season. Contact to our web form to request the discount before April 11th 2022.
2. 2021-22 Season Ski Pass price conditions:
1/ Junior (12-17): born between 2004 and 2009. Supporting documentation required.
2/ Child (6-11): born between 2010 and 2015. Supporting documentation required.
3/ Senior Ski Pass (65-69): born between 1952 and 1956. Supporting documentation required.
4/ Baby: Ordino Arcalís understands “Baby” the children born in 2016 or after, at the moment to purchase the service. Official proof of age required.
5/Senior Gold: (only Ski Andorra). Ordino Arcalís understands “Senior Gold” the adults born in 1951 or before at the moment to purchase the service. Official proof of age required.
6/ Alt Urgell Resident Season Ski Pass: supporting documentation + municipal registration certificate required.
7/ Andorra Resident Ski Pass: requires presentation of an Andorran passport or community residency certificate.
8/ Pedestrian (no skiing): The Pedestrian pass cannot be used for skiing.
Family Pack: Applicable only to conjugates and descendants of the holder of the purchase. Family Pack, consists of the application of a special price to all children who are part of the same family unit, must be credited with an official document. The promotion is for all families (at least one) who purchase the season pass in non-resident mode. Ordino Arcalís will not apply the discount per family unit to purchases with different holders even if all the requested family conditions are met.
Renewal discount: 10% in Early Booking sales period and 5% in Promotional Price sales period applicable by renewing the 2020-21 Season Pass.
Note: the modalities of the Pedestrian and Alt Urgell Resident Season Tickets are excluded
Person with disability: 20% discount on Season Ski Passes, applicable upon presenting a disabled card or proof of a disability of more than 33%. This discount may only be applied to the card holder and for purchases made at ticket offices. Please note: No discounts or compensation will be applied once Season Ski Passes have been purchased, whether online or at the ticket offices at Ordino Arcalís.
3. 3. Internal regulation
If you have an annual pass, take into account the following information: The season pass is the property of NEUS DEL VALIRA S.A. (GRANDVALIRA)
The annual pass is personal and non-transferable. It may be requested for verification by any person authorized as an Ordino Arcalís employee. Carrying a pass of which you are not the owner is considered a fraudulent act both by the carrier and the owner. This act will result in the withdrawal and financial penalty by the carrier; if the penalty is not paid, the case will be handed over to the police. For the season pass owner, the pass is immediately cancelled, without the possibility of a return.
Ordino Arcalís also reserves the right to withdraw the pass due to behaviours within the resort that, according to resort personnel, are deemed to be inappropriate, and which endanger the safety of the facilities or integrity of other users.
Ordino Arcalís is not responsible for refunding an annual pass due to adverse causes during the season. Alternatively, and given the case, it agrees to consider possible suitable compensation for its clients in the following cases:
1) Loss or theft of the pass
Ordino Arcalís reserves the right to issue, or not issue, a duplicate pass. It will investigate each case individually.
To block your lost or stolen ski pass, please contact us at web form or drop by any of our Ordino Arcalís ticket offices.
Where Ordino Arcalís authorises a replacement season pass, this will be issued directly at the ticket offices. Issue of a replacement pass involves an administration fee of €20 to be paid by the pass holder.
Ordino Arcalís will not issue any invitation to ski during the process of authorizing a duplicate. If the client wishes to ski, they must purchase a day pass at the ticket office, without obtaining any later refund by Ordino Arcalís.
2) Not having the annual pass (example: left it at home)
Ordino Arcalís will not issue any complimentary passes to clients who fail to present their Season Pass, for whatever the reason, at the time of issue. Should the client wish to ski, they must pay the applicable day pass rate at the ticket office (according to the RRP), or request a duplicate of their Season Pass (€20 per duplicate). Ordino Arcalís will not subsequently refund any monies paid in either of these cases.
3) Refusing or not being able to present a COVID passport within the ski area in the event of a control
Grandvalira Resorts reserves the right to temporarily block an individual’s 2021-22 Season Ski Pass if they fail to present a COVID certificate when requested to do so by the resort’s security team whilst skiing in the ski area. Should this happen, they will need to contact the Season Ski Pass team via the online form.
Grandvalira Resorts reserves the right to withdraw a Season Ski Pass from any and all customers who cannot prove mandatory COVID certification or who refuse to take a rapid test to prove their immunity.
4) Accident / pregnancy / illness or various other causes
Ordino Arcalís will not make any kind of cash refund where more than 5 skiing sessions have been undertaken. Ordino Arcalís will not issue any type of refund, whatever the cause. For this purpose we have ski insurance available for our clients, which they can take out at the time of purchasing the pass. We recommend reading the coverage of the same to find out about possible supplements to be paid.
Ordino Arcalís is committed to studying each case on an individual basis always once the ski pass is returned together with the corresponding medical certificate.
Regulation based on the Law relating to ski resorts and cable transport facilities from 9/11/2000. Source: www.bopa.ad
4. Compensation policy for 2021-22 season ski pass customers in the event of pregnancy, accident on slope or illness
If you have not been able to enjoy the Snow as much you would have liked this season, don't worry, we will compensate you for having missed out on the snow!
Ordino Arcalís offers all of its customers that have become pregnant, had an accident on the slopes, or become ill, a discount voucher for the following season which may be redeemed when purchasing the 2022-23 Season Ski Pass. This voucher may only be used for the season immediately after the one in which the compensation was requested. If, for any reason, the Season Pass for the following year cannot be used, please contact web form to explain the situation before the end of the 2021-22 season.
You won't be left out wanting snow!
Discount vouchers are only valid for Season Ski Pass customers that have skied eleven or less days (according to typology of Season Ski Pass) who cannot continue to do so for the remainder of the season due to pregnancy, an accident on the ski slope or illness. Important: the Season Pass may not be used as a pedestrian, once the accident, disease or pregnancy has occurred. All lifts/descents in the resort's elevators are counted as a day of skiing and thus affect the compensation ratio. Discount vouchers are individual and non-transferable and only apply to the affected pass holder. Under no circumstances may the voucher be exchanged by another person other than the holder of the Season Ski Pass. Compensation terms are established according to the number of days skied during the season regardless of the last date that the customer stopped skiing.
Important: The compensation vouchers for the 2019/20 season are personal and non-transferable. If you wish to use them during the Rarly Booking sales period, Grandvalira Resorts will not refund the difference or allow a transfer to a friend or family member.
How many days skiing have you enjoyed during the 2021-22 season?
- 1 – 2 days skied: The customer may choose between benefiting from the Refund guarantee (see the conditions that apply in section 2 of this document) or request a discount voucher for 100% of the value paid for the purchase of the 2021-22 Season Ski Pass (holder only).
- 3– 9 days skied: The days skied will be charged at ski pass ticket office prices (€41) and a discount voucher will be issued for the difference of the amount for the purchase of the 2021-22 Season Ski Pass.
Adult Season Ski Pass (promotional price) = € 590.00
7 days skied at €41 (adult price - ticket office) = € 287.00
Discount Voucher = € 303.00
- 10 – 11 days skied: A discount voucher for 10% of the value of the purchase of the 2022-23 Season Ski Pass will be issued (ski pass holders only).
- 11+ days skied: If 12 or more days have been skied, Ordino Arcalís will not issue a discount voucher as it considers that the ski pass holder has received sufficient services in return for the purchase of the ski pass, and therefore offers no compensation to the pass holder.
Seasonal Ski lift passes such residents, will be paid off taking into account the amount paid by the client and divided by €41(the adult price for 1 day ski lift pass at the ticket window).
Adult Resident Season Andorra Ski Pass = €195 seasonal ski lift pass Andorran resident
7 days used at €41 (adult Price at ticket offices) = € 276.50
The Season Pass would already be amortized. The seasonal ski lift pass would be pay off
The Season Ski Pass customer service department must be contacted to request the discount voucher between December 3th , 2020 and April 18th , 2021, (both dates inclusive).
Required documentation and/or medical reports must be submitted as well as the pass holder's Season Ski Pass in order to process the discounts. The Season Ski Pass department will determine the discount that each customer shall receive in accordance with the aforementioned discount policy. These discount vouchers are individual, non-transferable and will only apply to the affected holder. Under no circumstances may the voucher be provided to any person other than the holder of the Season Ski Pass. . The Season Pass Department reserves the right to refuse requests made during two consecutive seasons, but commits to study each case.
Grandvalira Resorts, subject to the evolution of the epidemiological situation relating to Covid-19, reserves the right to modify or cancel the contracted services in the event that these services are affected by some of the following :
- Restrictions/Travel ban imposed on leaving the territory of origin, imposed by the country of origin by means of a communiqué issued by a public institution or a duly accredited government source.
- Entry to Andorra prohibited, officially decreed by the Government of Andorra or other local authorities.
- Flight restrictions or complete closure of airports in Spain or France which prevent access to Andorra
- Obligation or National policy officially decreed by the Government of Andorra, on the application of temporary measures to minimize the health emergency situation caused by COVID-19 SARS-CoV-2
If the customer with a reservation is unable to visit Grandvalira Resorts due to COVID-19, even if the domain is open, they can cancel their reservation free of charge, if they do so 24 hours in advance of the start of the service. For packages with accommodation, the specific cancellation policy for accommodation must be consulted.
Grandvalira Resorts reserves the right to carry out access controls with a COVID certificate both for sports and to access the ski lifts, restaurants, schools and other covered areas of the domain. Checks will always be carried out over the age of 16 in order to ensure the safety of customers and workers. Immunity may be proved by one of the following options:
- Vaccination certificate showing 2 doses received at least 14 days previously
- Certificate of Recovery from Covid 19 during the previous 6 months
- Negative diagnostic test certificate, which must be a PCR or TMA done in the last 72 hours or a negative rapid antigen test done in the previous 12 hours.
Grandvalira Resorts reserves the right to withdraw the ski pass for any customers who are unable to provide the mandatory COVID certification or refuse to take a rapid antigen test to assess their immunity.