Questions about Additional Services

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Gondola access

Can I use the cable cars if I’m pregnant?
Can I use the cable cars if I’m pregnant?
It is important to note that, in general, using the cable car does not pose any risks to pregnant women. However, as with any activity, it is essential that you listen to the guidelines and recommendations of your doctor.
Can I bring my baby and pram/buggy with me onto the cable cars?
Can I bring my baby and pram/buggy with me onto the cable cars?
Yes, you can bring them onto the Tristaina cable car. If you need help, please ask one of our conductors.
Can I access the cable cars in my wheelchair?
Can I access the cable cars in my wheelchair?
Wheelchair access is provided for the Tristaina cable car.
Can I bring my dog onto the slopes?
Can I bring my dog onto the slopes?
Dogs are not allowed on the slopes while the resort is operating during the winter season.

Are sleds allowed on the slopes?
Are sleds allowed on the slopes?
No, they are not. For safety reasons we do not allow the use of sleds at our facilities.
Are snowbikes and snowscoots allowed on the slopes?
Are snowbikes and snowscoots allowed on the slopes?
No, they are not. These activities are not permitted at our resort.

I have a gift voucher, how can I use it?
I have a gift voucher, how can I use it?
Once you have decided on the dates you wish to visit us and what you wish to use the voucher on, you need to contact our booking department at least 72 hours beforehand in order to arrange the date and the product and/or service. Contact form .
I want to give someone a gift but I don’t know their availability. What are my options?
I want to give someone a gift but I don’t know their availability. What are my options?
You can give the gift of Ordino Arcalís, in the form of a gift voucher for a set value that the recipient can exchange for any of the products on our website over the course of this winter season. Please visit our website for more information.