Thank you for joining us this winter: We are preparing the summer season, see you soon!

Questions about On Tracks

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Wifi

  • How do I access the resort’s Wi-Fi?

    At Grandvalira, unlimited Wi-Fi is provided free of charge for all visitors with a valid pass for the 2025-2026 season, for the duration of their pass. To access the resort Wi-Fi on a mobile device, tablet or PC, you will need to connect to the Grandvalira Wi-Fi network. Register by filling in your personal details on the form that will automatically open on your device. Enter an email address to verify the account and then enter the Wi-Fi code you will find on your pass. Once you have completed the registration process you will have 60 minutes in which to validate your email address and enjoy Internet access.

Ski Storage

Material/clothing rental

  • Can I hire ski clothing?

    Although Ordino Arcalis does not have its own hire shops, but we recommend Viladomat shop (located in the Hortell and Planells building), which do offer ski clothing hire.

  • Does Ordino Arcalís have shops where you can rent ski and snowboard equipment?
    Yes, there are two shops: one in the Hortell building and one in the Planells building. They offer standard equipment and more high-end equipment, both for alpine skiing and snowboarding, adults and children. They also have helmets and vests with Magnestick. You can hire equipment in advance through our website .
  • Which range of skis should I choose based on my level?

    Bronze Range
    · Level: Beginner or basic level.
    · Features: Skis shorter than the client's height; softer and more manoeuvrable, they forgive mistakes and make it easier to learn turns.
    · Ideal for people new to skiing.

    Silver Range
    · Level: Intermediate.
    · Features: Provides a balance between performance and control.
    · Ideal for skiers who already have some experience and are looking to improve their skiing level.

    Gold Range
    · Level: Advanced.
    · Features: These skis are more reactive and offer better performance in a variety of conditions.
    · Ideal for experienced and expert skiers looking for maximum technology and performance.