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Ski Resort Closure Conditions

In the event that the resort is unable to operate normally or safely due to atmospheric, weather or snow conditions, or other external circumstances, the facility’s operation and activities must be suspended. In this case, Grandvalira Resorts will provide the customer with compensation for the purchased product, in the form of a voucher which can be used on another day during the current season or, in some cases, the following season.

It is important to bear in mind that compensation is only provided for resort services, and ski and snowboard equipment hire. Accommodation or activities outside the resort are not included.

 

Ski pass

You don’t need to do anything. Simply hold on to your pass, and you will be able to use your compensation to ski on another day during the current season, or the following season. The next time you visit, take your pass to one of the ticket offices and it will be exchanged for one that is valid for that day. Remember that the new pass will be the same type of pass as you purchased originally.

You must present the physical pass. Booking vouchers will not be accepted. If you do not have a printout of your booking, you need to go to one of the printing points or ticket offices, even if the resort is closed. Remember that you will not be able to print your booking when you next visit.

If you have a Nord Pass or Andorra Pass and the Pal Arinsal and/or Ordino Arcalis ski resorts are open, remember that you can still enjoy your ski day today.

Ski lessons

Group lessons / snow garden / kids program / crèche: the corresponding lesson or crèche hours will be made up over the course of the rest of your stay, wherever possible. The school will let you know how the week’s classes will be organised. If you have not been able to make use of these hours before the end of your stay, go to the school and you will be given a voucher that enables you to use them the next time you visit, either during the current season, or the following season.

Individual lessons / top class: go to the school’s offices, or get in touch with Grandvalira Resorts, to confirm whether or not your lesson can be rescheduled for another date.

Dining options

If you have purchased menu tickets for eating at the slopes (Self-service / Express), you can keep those tickets and use them another day, during the current season or the following season.

You must present the physical or digital ticket. Booking vouchers will not be accepted. If you do not have a printout of your booking, please go to one of the printing points or ticket offices, even if the resort is closed. Remember that you will not be able to print your booking when you next visit.

Activities

Go to the activity center, or get in touch with Grandvalira Resorts, to reschedule your activity for another date during the current season.

Ski and snowboard equipment hire

On a day when the resort is closed, if you have already taken the equipment from the shop but have not used it, or if you have not yet taken any equipment, you can ask Grandvalira Resorts for a compensation voucher, which will allow you to use the service another day, during the current season or the following season.