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Return guarantee season ski pass 2023-2024

Refund guarantee

When does this apply? This will be applied to online purchases during the Early Booking and Promo Price sales period where the customer has skied fewer than five days by the date the resort closes. 
 
In which type of season ski pass is this guarantee included? These conditions are valid for the Non-Resident and Resident season pass. Grandvalira Resorts will consider the application of this guarantee to other Season Pass products depending on the type and days skied. This guarantee does not apply to extracurricular, university, accompanying and Mountain Pass ski passes.
 
How does it work? The customer just has to pay for the days skied at the ticket office price, and then the difference in the price paid for the Season Ski Pass will be refunded to the same credit card used to buy the pass. In the case of having used the invitation, it will be considered as one day's skiing.
 
When can I request this? You can request this during the current season up to 14th April 2024, via webform.

Compensation policy

When does this apply? This will be applied in the event of an accident, illness or forced closure of borders and/or the resort that prevents the skier from continuing to ski.

How does it work? A voucher will be issued as compensation, to be exchanged for the 2024 – 2025 season, according to the customer’s use of the Season Ski Pass during the current season. If the invitation, it will be considered as one day's skiing.

In case you want to use the voucher in the Early Booking period, the purchase can be made from May 1, 2024 until June 30th, 2024 or while stocks last.

What is the percentage refunded according to the days skied?

  • 1 – 2 days skied: The customer may choose between benefiting from the Refund guarantee (see the conditions that apply in section 1 of this document) or request a discount voucher for 100% of the value paid for the purchase of the 2023-24 Nord Pass (holder only).

  • 3 – 9 days skied: The days skied will be charged at the rate of a one day ski pass at the ticket office, and a discount voucher will be issued for the difference of the 2023-24 Nord Pass’ amount.

  • 10 – 11 days skied: A discount voucher will be issued for 10% of the amount of the 2024-25 Nord Pass (ski pass holders only).

  • 11+ days skied: If 12 or more days have been skied, Ordino Arcalís and Pal Arinsal will not issue a discount voucher as it considers that the ski pass holder has received sufficient services in return for the purchase of the ski pass, and therefore offers no compensation to the pass holder.

How long are they valid?  The compensation vouchers are valid for two seasons.

Compensation will not be made in case of skiing days after the date of the report.
 
It can be applied for during the current season and until April 14th 2024, via webform.
 

Ski season insurance

What’s covered? This insurance covers you in the event of a skiing accident on the slopes. 
 
Where and when does it have to be taken out? The insurance must be taken out when the Season Ski Pass is purchased and/or before the first day of skiing. It will not be possible to take out insurance once the pass has been used. 
 
How much is it? The price is €62.  This insurance is not included in the Season Ski Pass rate or in any other guarantee for the 2023 – 2024 Season Ski Pass.