Weather/Snow Conditions/Open Trails

How to get?

Can I access by car?
Can I access by car?
The road is open until 6 June. When the Tristaina cable car starts operating, the road will close for vehicles from 8.30 am to 5 pm (see calendar).
Are there any buses to the station?
Are there any buses to the station?
There are no buses during the summer season.

Opening/closing station

When is the resort expected to close?
When is the resort expected to close?
The planned closing date for the 2025/2026 season is April 12th, depending on weather and snow conditions.
When is the resort expected to open?
When is the resort expected to open?
The opening of the 2025/2026 season is scheduled for December 5, weather permitting. The opening hours will be every day, including holidays, from 9:00 a.m. to 5:00 p.m

Ticket Office Hours

What are the opening hours for the ticket offices to buy and/or pick up my passes?
What are the opening hours for the ticket offices to buy and/or pick up my passes?
Our ticket offices are open every day throughout the winter season from 8:45 am to 4:00 pm.

Parking

Does the resort have car parks?
Does the resort have car parks?
Yes, free car parks are available at the foot of the slopes. They have capacity for 1,500 vehicles.
Where can I park my motorhome?
Where can I park my motorhome?
You can park your motorhome in designated areas.

Currently, overnight stays or camp are not permitted in the parking lots of Grandvalira Resorts. However, you can do so at the following campsites or specific authorised areas:

✓ Camping Valira – Andorra la Vella
✓ Camping Xixerella – Erts (La Massana)
✓ Camping Santa Creu – Canillo
✓ Camping Casal – Canillo
✓ Camping Janramon – Canillo
✓ Camping area Font de Ferrosins – Vall d’Incles (Canillo)

Tristaina lakes

Can I visit the Tristaina lakes?
Can I visit the Tristaina lakes?
Yes, the route starts at La Coma (car park), which can be reached on the Tristaina cable car. Before this cable car starts operating (6 June), you can reach La Coma by car or on foot. The route on foot starts there.

Promotions/Discounts

My child has a Super 3 Club Card: are they entitled to any discounts?
My child has a Super 3 Club Card: are they entitled to any discounts?
We do not offer any discounts for Super 3 Club Card holders at present.
Are there any discounts for Youth Card holders?
Are there any discounts for Youth Card holders?
During the winter we do not offer any discounts for Youth Card holders .
Do you have any discounts for disabled visitors?
Do you have any discounts for disabled visitors?
If you present at the ticket office your proof of functional disability (33% or more) you will receive a 20% discount on the pass.
Is it cheaper to buy the pass on the website than at the ticket offices?
Is it cheaper to buy the pass on the website than at the ticket offices?
Yes, because the pass prices are dynamic and vary according to demand and how far in advance you purchase them.
Where can I check the current promotions for the season?
Where can I check the current promotions for the season?
The terms and conditions of the promotions can be found directly on our website. Additionally, if you are registered in our database, you will receive our regular newsletter which includes details of promotions and/or last-minute offers.
Are there discounts for large families?
Are there discounts for large families?
In the summer, from the first child onwards, there is a 15 % discount. To access this discount, you need to make your purchase at the ticket offices directly.
Is there a discount for Carnet Jove holders?
Is there a discount for Carnet Jove holders?
At this moment, we do not offer discounts for Carnet Jove members.
Is there a discount for Piolet Club card holders?
Is there a discount for Piolet Club card holders?
We do not offer any discounts for Piolet Club card holders at present.

Weather/Snow Conditions/Open Trails

What precautions should I take when travelling to Andorra in winter?
What precautions should I take when travelling to Andorra in winter?
When travelling through mountainous areas in winter, you may encounter snow and/or ice on the road (as is the case in Andorra). Therefore, it is essential that you always carry snow chains, exercise caution when driving and check the weather before setting out.
If the weather is bad, are refunds given for the passes?
If the weather is bad, are refunds given for the passes?
All passes purchased at the ticket offices or online include the weather guarantee. This means you can ski down the slopes once or use the ski lift once, to see if the weather and snow conditions are to your liking. If you are not convinced, we will exchange your ski pass for another day. More information.
Can I check the weather forecast for the slopes and find out about skiable kilometres and snow conditions in Ordino Arcalís?
Can I check the weather forecast for the slopes and find out about skiable kilometres and snow conditions in Ordino Arcalís?
Yes, you can check this updated information directly on our website: live / webcams

Schedule

How can I find out about events in Ordino Arcalís?
How can I find out about events in Ordino Arcalís?
You can find details of all of the events in Ordino Arcalís on our calendar.