Frequently asked question

Most asked questions

• How can I find out if I already have a My GrandSki account?

  You will already have a My GrandSki account if: *You have made an online purchase at any time. *You have registered with the Grandvalira app. *You have signed in to the resort’s Wi-Fi network.

• Is free overnight parking allowed on the slopes?

  Free overnight parking on the slopes is not allowed, but there are nearby designated areas where you can safely and legally stay overnight with a motorhome:

  • Camping Valira - Andorra la Vella
  • Camping Xixerella - Erts (La Massana)
  • Camping Santa Creu - Canillo
  • Camping Casal - Canillo
  • Camping Janramon - Canillo
  • Camping area Font de Ferrosins - Vall d'Incles (Canillo) 

• How can I top up my Season pass?

  

  Follow the steps below to correctly top up your Season Pass:

   

  1. Locate the last active ski pass you used, as you will need the central numbers of the printed WTP code.
  2. In the checkout process, once you have selected the desired products and added the necessary documents, select "reload now" and complete the code. Make sure that the numbering shown matches the number on your printed ski pass.
  3. If you do not have your physical ski pass at hand, you can contact our department through the web form. If you do not have the physical pass, you can order a new pass instead of topping it up.

   

• Does the current regulation on overnight stays for motorhomes apply only to the Grandvalira Resorts stations or to all of Andorra?

  This regulation applies to all of Andorra, not just the Grandvalira Resorts stations. Each parish may have specific rules, but in general, free overnight stays for motorhomes, campervans, or similar vehicles outside designated areas are not allowed.
  However, you can park and stay overnight in the following authorized areas and campsites in the country:

  • Camping Valira – Andorra la Vella
  • Camping Xixerella – Erts (La Massana)
  • Camping Santa Creu – Canillo
  • Camping Casal – Canillo
  • Camping Janramon – Canillo
  • Camping area Font de Ferrosins – Vall d’Incles (Canillo)

• Can I spend the night with my motorhome at the Grandvalira Resorts stations?

  Currently, with the enforcement of Law 5/2025, overnight stays and camping with motorhomes, campervans or similar vehicles are prohibited outside of campsites, camping areas or specifically designated zones.

  However, you can park and spend the night in the following authorized areas and campsites in the country:

  • Camping Valira - Andorra la Vella
  • Camping Xixerella - Erts (La Massana)
  • Camping Santa Creu - Canillo
  • Camping Casal - Canillo
  • Camping Janramon - Canillo
  • Camping area Font de Ferrosins - Vall d'Incles (Canillo) 

  You can consult Law 5/2025 on the Andorran Legal Portal at the following link:
  https://portaljuridicandorra.ad/L2025005#Article_44._Modificaci_de_l_article_16_de_la_Llei_16_2017_del_13_de_juliol_general_de_l_allotjament_tur_stic
  This regulation is found in Title III of the law, specifically in Article 44.