Personal data protection

IDENTIFICATION DETAILS OF THE IT SERVICE PROVIDER

In accordance with the processing of personal data and the protection of privacy in the electronic communications sector, we would like to bring to your attention the following information: 

NEUS DEL VALIRA, S.A. (hereinafter "GRANDVALIRA RESORTS") is the owner of the "Grandvalira Resorts" app (hereinafter "the App"), which acts exclusively as a content manager of this website, with registered office at:  Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany  - AD700  ESCALDES-ENGORDANY (Principality of Andorra), tax registration number (NRT) A706067F, entered in the Register of Companies under no. 917870Z. The company is responsible for managing and operating the aforementioned App.
If you would like to get in touch with us, you can do so via post at the above address or via the email address info@grandvaliraresorts.com.
 

INTRODUCTION

This Legal Notice regulates the use of this App. Logging into the App is free of charge except for the connection cost via the telecommunications network supplied by the access provider you contract.
 

AGREEMENT

By using this App you fully and unreservedly agree to each and every regulation included in this Legal Notice, in the version published by GRANDVALIRA RESORTS when you log into the App. Please read this Legal Notice every time you wish to use the App because changes may have been made to it.

LIMITATION OF WARRANTIES AND LIABILITIES 

GRANDVALIRA RESORTS will do everything possible to prevent any errors in relation to the content of this App. 

GRANDVALIRA RESORTS has adopted the measures and mechanisms required to ensure the security of the communications and transactions produced by the App, according to the state of the art and in keeping with the type of transactions and services made available to users.

GRANDVALIRA RESORTS will not be held responsible for any damage caused to your computer system for any reason outside the control of or not attributable to this App including, with no limitation, damage caused by interferences, omissions, interruptions, computer viruses, telephone failures or disconnections in the operative functioning of the electronic system. GRANDVALIRA RESORTS will not be held responsible for any system interruption, error or failure due to poor functioning of the network or servers connected to the App.

INTELLECTUAL AND INDUSTRIAL PROPERTY, REGISTERED TRADEMARKS

The structure, design and means of presentation of elements (graphics, images, logos, colour pallets and any protected element) are protected by intellectual property rights owned by GRANDVALIRA RESORTS.

The reproduction, transformation, distribution, public communication, public release and, in general, any other form of partial or total use of the features referred to previously are prohibited. These forms of use are only permitted with the express authorisation of GRANDVALIRA RESORTS and, in all cases, they must explicitly mention the ownership of the aforementioned intellectual property rights of GRANDVALIRA RESORTS.

Authorisation is given only for the private use of the documentary material created byGRANDVALIRA RESORTS. Under no circumstances may any installed protection devices or security systems be deleted, altered, evaded or manipulated.

Unless expressly authorised by GRANDVALIRA RESORTS, links to endpages, frames and similar modifications are not permitted. Links must always be to the GRANDVALIRA RESORTS.com homepage.

The distinctive features (brands, commercial names) of GRANDVALIRA RESORTS are protected by industrial property rights. Use or modification of any of these features is prohibited unless expressly authorised in writing by GRANDVALIRA RESORTS.

SECURE ONLINE PURCHASING

Security is a priority for GRANDVALIRA RESORTS and we therefore strive to ensure that our transaction process is secure and your personal information is in a safe place.

DO NOT SHARE YOUR PERSONAL INFORMATION

GRANDVALIRA RESORTS will never email or phone you to ask you to disclose or verify your account password or the numbers of your bank account or credit card or any other type of personal information. If your receive an unsolicited phone call or email asking for any of the aforementioned information, do not answer and immediately report it to GRANDVALIRA RESORTS so we may investigate.

IDENTIFY FAKE EMAILS (spoofing or phishing attempts)

Ignore all emails you get requesting personal information or redirecting you to a website not owned by GRANDVALIRA RESORTS or companies in its group, or where you are asked to pay using a method other than the one authorised by GRANDVALIRA RESORTS, as it could be an attempt at identity theft (spoofing or phishing) and would be considered fraudulent.

GRANDVALIRA RESORTS uses the domain name "grandvaliraresorts.com" for its emails. If you receive an email with a different format, e.g., grandvaliraresorts.security@hotmail.com, it will be a fake address. Some email addresses that engage in phishing contain links to websites that use the words "GRANDVALIRA RESORTS" in their URL but which will lead you to a completely different site. By hovering over the link with your mouse you can see the associated URL, which will probably have a format different to the links on real GRANDVALIRA RESORTS websites.

If, however, you click on a fake email and are redirected to a page that says something like "Click Here for Your Account" or asking you to check or change your personal information, ignore it and consider it fraudulent.

REPORT PHISHING

Email us at info@grandvaliraresorts.com and attach the email you suspect to be a fake. Sending us the fraudulent email will help us locate its source.
If you cannot attach the fake email, forward it to dpd@grandvaliraresorts.com and include as much information about it as possible.

DATA CONTROLLER 

Pursuant to the terms of Regulation (EU) 2016/679 on Data Protection and Andorra’s Law 29/2021 of 28 October 2021 on personal data protection, please be informed that your personal data and email address have been included for processing by NEUS DEL VALIRA, S.A., (hereinafter GRANDVALIRA RESORTS) with registered office at  Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany  - AD700  ESCALDES-ENGORDANY (Principality of Andorra), tax registration number (NRT) A706067F, entered in the Register of Companies under no. 917870Z. The company is responsible for managing and operating the aforementioned App.

Your data will be processed to manage your registration as a customer, allowing you to purchase our goods and/or services. Please be informed that your data may be processed to provide you with information on our goods and/or services by electronic means, so long as you have authorised their processing. Your data may be the object of profiling in order to apply a loyalty plan in keeping with the commercial relationship we have with you and to offer you goods and/or services according to your preferences. You can stop receiving these communications at any time by emailing info@grandvaliraresorts.com, putting "Unsubscribe from distribution list" in the subject line.

You may also exercise your rights of access, rectification, erasure, objection, portability and restriction by emailing us at dpd@grandvaliraresorts.com, putting "Data protection" in the subject line and attaching a copy of your ID.
 

PRIVACY POLICY

GRANDVALIRA RESORTS is especially aware of the need for data protection for service users logging into the App. Via this Privacy Policy, we inform you of how your personal data collected by the App through additional information will be processed and used so that you may freely and voluntarily decide whether you wish to supply the requested information.

SECURITY MEASURES

Finally, please be informed that GRANDVALIRA RESORTS has onboarded suitable technical and organisational measures into its information system to guarantee the safety and confidentiality of the stored data, preventing data alteration, loss, unauthorised processing or access, considering the state of the art, the application costs and the nature, scope, context and purposes of the processing, as well as the different risks of probability and severity associated with each processing procedure.

YOUR RIGHTS AS USER

You may exercise your rights in accordance with the European Union's General Data Protection Regulation and Andorra’s Law 29/2021 via this document at any time. Your rights are:

A. The right to access, to be exercised on an annual basis, unless there is proved legitimate need. 

GRANDVALIRA RESORTS will notify you of its decision within one month. If the decision is affirmative, you may access the information within 10 days of notification.

B. You may exercise your rights of rectification and erasure in line with the following provisions, as long as you consider that the data collected in our files are inaccurate, incomplete, inadequate or excessive. In this case, you may exercise your rights by any of the aforementioned means.

GRANDVALIRA RESORTS will rectify or erase the data within 10 days of receipt of request.

C. You may exercise your right of objection in line with the following provisions, as long as you object to the processing of your data whether they are being lawfully processed for a legitimate interest or for consent regarding advertising purposes.

D. You may exercise your right to portability in line with the following provisions, as long as you consider that the data collected in our files should be returned to the data owner or to a third party (data processor).

E. You may exercise your right to restriction of processing before exercising your right to object to the processing of your data and until the right to object is resolved.
 

CHANGES TO REGULATIONS

GRANDVALIRA RESORTS reserves the right to modify this policy with the aim of adapting it to legislative or jurisprudential changes. Changes will be communicated on the App with the necessary notice in advance, without detriment to seeking the necessary consent when this was considered not to have been granted in accordance with the terms of this policy.

Please do not hesitate to send any questions or comments you may have with regards these regulations to: info@grandvaliraresorts.com.

DATA PROTECTION GDPR 2016/679 AND LQPD 29/2021

Data Controller
 

Data Controller Identity

NEUS DEL VALIRA, S.A.

A706067F
Av. Carlemany, 68 Despatx 401 Edifici Illa Carlemany - AD700 ESCALDES-ENGORDANY (Principality of Andorra)

+376 891 818 

info@grandvaliraresorts.com

DPD Contact details

dpd@grandvaliraresorts.com

EU Representative

Identification and contact details of the EU representative

Mallafrè Consultors, S.L.U.

email: representant.ue@mallafre-consultors.cat

Purpose

Description of the purpose of processing

Considering the “principle of restriction of purpose”, collected data will be processed exclusively for particular, explicit and lawful purposes and will not be subsequently processed in any way incompatible thereto.

Period of conservation

All data supplied shall be conserved so long as the business/commercial relationship is maintained, unless you seek their erasure. Please be informed that we are legally obliged to keep your data for tax and accounting purposes and to make them available to a competent public body that requests them.

Automated decisions

Please be informed of the existence of automated decisions, including profiling, in order to improve your experience with our site and to provide you with information, goods and services in keeping with your preferences.

Legal basis

Legal grounds for processing

Your data will be processed, as you were informed when the data were collected, in accordance with the legal grounds identified in the EU’s GDPR 2016/679 and Andorra's LQPD 29/2021.

Recipients

Recipients of transfers

Collected data may be communicated to the companies listed below for particular purposes and considering strict compliance with internal data protection regulations:

SAETDE, S.A.

ENSISA, S.A.

SECNOA, S.A.

SETAP 365, S.A.

EMAP, S.A.

International data transfers

Not provided for.

Data processors

Data may be transferred to data processors with access to data and with which the obligations and responsibilities required by the EU’s GDPR 2016/679 and Andorra’s LQPD 29/2021 are formalised and that provide sufficient guarantees.

Rights 

Exercise of rights

You may exercise the following rights in accordance with the European Union’s GDPR 2016/679 and Andorra’s LQPD 29/2021:

• Right of access to your data.
• Right to rectification or erasure.
• Right to restriction of processing.
• Right to object to processing.
• Right to data portability.

You may exercise these rights by writing to the data controller or by emailing dpd@grandvaliraresorts.com attaching a copy of your ID. If acting via a legal representative, the representative must supply the ID and must accredit his or her representation. If you consider your rights have been breached, if you want more information and/or if you want to know how to exercise your rights, please contact the Andorran Data Protection Agency (APDA): http://www.apda.ad/ Tel. (+376) 808 115 Edifici del Consell General C/ Doctor Vilanova, 15-17 (planta 5) AD500 Andorra la Vella (Principality of Andorra).