Covid-19 prevention mesures

Prevention measures against COVID-19

Health is our priority

Due to the evolution of the epidemiological situation regarding COVID-19, and in accordance with current legal stipulations, a COVID certificate will be compulsory in order to access ski resorts in Andorra: not only for skiing, but also to access ski lifts, restaurants, ski schools and other covered areas within the resort.

Grandvalira Resorts will carry out checks in order to ensure the safety of its clients and employees.

Grandvalira Resorts reserves the right to refuse access or withdraw ski passes from any clients who are unable to present the COVID certificate required or refuse to take a rapid antigen test in order to demonstrate their immunity.

By implementing this measure, Andorra’s ski resorts aim to ensure maximum safety for their clients and employees, and thereby enable the ski season to go ahead.

We have developed a comprehensive set of measures designed to protect the health and safety of our clients, employees and the local population:

 

  • To access Grandvalira, those over 16 years of age must present a COVID certificate. Immunity may be proved by one of the following options:
  • Certificate of having received a second vaccine dose more than 14 days ago. Or having had the virus more than six months ago and having received a dose of vaccine more than 14 days ago. 
  • Certificate of having had Covid 19 in the last 6 months.
  • Certificate of negative diagnostic test: PCR or TMA done in the last 72 hours or a negative rapid antigen test done in the previous 12 hours. Consult here the medical centres where you can have one of these tests. 

  • It won’t be necessary for customers to cover their faces when skiing or snowboarding down the slopes but it is recommended. 
  • All visitors over the age of 6 must cover their face with a mask or an approved BUFF®️ type neck gaiter on lifts, in waiting areas and at boarding points for mechanical installations.
  • It will be mandatory to wear a mask in enclosed spaces, buildings and common areas such as restaurants, schools, shops and ticket offices.

  • Customers are advised to book and make purchases online with accommodation at the grandvalira.com website. As well as guaranteeing the best price, all web purchases are covered by an official cancellation guarantee and a free refund.
  • We recommend using a Season Ski Pass or a Ski Pass Plus+ , both of which allow customers to go directly to the lift without having to go through the ticket offices.

  • A capacity limit will not be set on the opened and ventilated lifts. 
  • The capacity of the closed lifts will depend on the regulations issued by the Government of Andorra regarding public transport at any given time. 
  • The cable cars and buildings will be treated using a photocatalytic system with a long-lasting effect that eliminates viruses and bacteria from all surfaces. 

  • Physical distancing measures will be established at the most critical points.
  • Where recommended, enclosed spaces such as restaurants, schools, shops or equipment rental shops have a reduced capacity and also require a minimum distance of 1.5 metres to be maintained between people. 

  • The cleaning and disinfection of common spaces will be reinforced.
  • Air filtration systems will also be installed in the heating system air ducts.
  • There will hydroalcoholic gel dispensers in the cable car boarding areas as well as in resort buildings and restaurants.

 

  • The self-service system has therefore been improved, incorporating new sales machines and collection points for passes at the various access points to the resort.
  • Contactless and automatic cash machines for the payment with cash are recommended to avoid the staff having to handle cash

  • The use of paper maps and informative materials will be minimised. The use of the Grandvalira and Ordino Arcalís Apps to stay informed and consult the slope map is advised. They work without having to be connected to the internet and include an audioguide.
  • Prior booking at the à la carte restaurants is also recommended. With the aim of limiting capacity, service priority will be given to those with a booking.
FREE CANCELLATION AND REFUND POLICY

If a customer with a booking is unable to visit Grandvalira Resorts due to COVID-19, even though the domain is open, they can cancel their booking at no cost, provided they give 24 hours’ notice. For accommodation packages, the customer should check the establishment’s cancellation policy of the reservation.

COVID-19 GUARANTEE

For reservations including accommodation, Grandvalira Resorts has an extensive list of hotels which have the COVID Guarantee with the aim of guaranteeing all customers a refund of the amount paid in their accommodation reservations, without any surcharges, in the following cases:

  • A ban on leaving the zone of origin imposed by the country of origin by means of a statement issued by a public institution or a duly accredited government source.
  •  A ban on entry into the country, officially decreed by the government of Andorra or other local authorities.
  •  Flight restrictions or the complete closure of airports in Spain or France. 
RESTAURANTS

Access to restaurants will be controlled by showing a printed copy or a QR code showing any of the following:

  • Vaccination certificate or proof of recovery certificate.
  • Certificate of a negative PCR or TMA test result (taken 48 hours before)
  • Certificate of a negative antigen test result (taken 12 hours before)

Children under 16 years of age are exempted from showing COVID certificates, but they must follow the preventative measures, such as wearing face coverings (from 8 to 16 years of age).

Masks will still be compulsory when not seated at the table. Hand sanitiser will be available at the entrance of the premises and there will be much more frequent cleaning and disinfection. Restaurant menus will be in QR format to avoid paper handling.

It is recommended to reserve a table in advance in those restaurants with à la carte service through the Grandvalira and Ordino Arcalís app and the websites grandvalira.com and ordinoarcalis.com

COVID-19 PROTOCOL IN ANDORRA

You can check the evolution of COVID-19 in Andorra in real time and the applicable measures and protocols to ensure that your trip meets your expectations. You can also find out what to do if you fall ill in Andorra.

QUALITY SEALS OF BUREAU VERITAS AND OCA

Our priority is that the experience at Grandvalira and Ordino Arcalís this season is as fun and exciting as previous winters. We want you to escape enjoying the snow with the peace of mind that we have put all our efforts into ensuring that Grandvalira Resorts is a Covidien Ready space. For this reason all the measures applied to the station will be certified by the quality seals of Bureau Veritas and OCA.

 

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