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  • Where can we eat?

    Enjoy our high-altitude gastronomy at La Coma de Arcalís restaurant (located at the arrival of the cable car). You can make a reservation by calling +376 759 529.

    You will also find fast food options on our terraces.                                                                                                                                            
    You can also enjoy a menu with fresh products of the day in the restaurant of the Refugio de Sorteny, located in the Vall de Sorteny Natural Park.  Further information. 

  • Where is the activity centre located?
    It is located at the foot of La Coma, so you travel down on the Tristaina cable car to the right.
  • Where is the ski school located? Can I get there by car?

    The ski school is located in the Els Planells area, and can be accessed by car.

  • Which cards do you accept?
    We accept Mastercard, Visa and 4B.  Payment by American Express is not accepted.
  • Which range of skis should I choose based on my level?

    Bronze Range
    · Level: Beginner or basic level.
    · Features: Skis shorter than the client's height; softer and more manoeuvrable, they forgive mistakes and make it easier to learn turns.
    · Ideal for people new to skiing.

    Silver Range
    · Level: Intermediate.
    · Features: Provides a balance between performance and control.
    · Ideal for skiers who already have some experience and are looking to improve their skiing level.

    Gold Range
    · Level: Advanced.
    · Features: These skis are more reactive and offer better performance in a variety of conditions.
    · Ideal for experienced and expert skiers looking for maximum technology and performance.

  • Which season passes provide access to the Bike Park in the 2025 season?

    You can access the Bike Park in 2025 with the following passes:

    Andorra Pass, Nord Pass, Andorra Pass Sundays (only Sundays), Andorra Pass Freestyle, Extracurricular/University pass, Companion pass and Bike Pass 2025.

  • Why is a pass required for mountain skiing and snowshoeing?
    This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).

    The Mountain Pass is valid for all the resorts within the country: Ordino Arcalís, Pal Arinsal, Grandvalira and also Naturland. The Mountain Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.
  • Why is it important to take out ski insurance?
    Like any other activity, skiing and snowboarding always entail a certain amount of risk, and this risk should not be ignored. That is why it is important to take out ski insurance.
  • With the Freestyle Season Pass, can I ski at the Ordino Arcalís or Pal Arinsal resorts?

    If you have the Andorra Pass Freestyle season pass, remember that you cannot ski in Ordino-Arcalís or Pal Arinsal, as it does not have Freestyle areas enabled.