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  • Once the season has ended, what should I do with my pass?

    When the 2025-26 season has ended, we recommend that you keep your pass. At Grandvalira Resorts all the passes can be topped up. This means the same card can be used for future occasions.

    The pass does not have your photo on it, but it is registered in our system for security reasons. The season pass continues to be personal and non-transferable, and is subject to the law on ski resorts and cable transport facilities november 9th, 2000 (BOPA of december 6th, 2000). Also remember that the resort carries out regular pass checks at different points in the skiable area. If another person uses your season pass, it will be withdrawn definitively.

     

  • Should I only book lessons at the ski school if I am a beginner?

    Our ski school is designed for all levels, even advanced skiers who wish to perfect their technique or try a different discipline. Discover all the options by clicking on the following link.

  • Stolen or lost pass
    In case of loss or theft of your season pass, the first thing you need to do is contact the season pass’ customer service department via the web form so they can block the pass and avoid possible fraudulent use. Next, you need to go to one of the resort’s authorized ticket offices, so we can issue a duplicate pass, on payment of card issuance and administration fee of € 20, and so you can continue skiing. You will find step-by-step instructions in section 1) of the resort’s internal regulations.

     
  • What are the opening hours for the ticket offices to buy and/or pick up my passes?

    Our ticket offices are open every day throughout the winter season from 8:45 am to 3:00 pm. 

  • What are the rates for the different types of ski pass plus+?

    The rates applied on the first day of skiing will vary according to type, taking into account the ages of each of the ski pass holders. All rates are subject to modifications by Grandvalira Resorts in special periods during the 2025-26 season.
     

  • What are the specific rules for mountain skiing in the ski resorts?
    You are only permitted to go mountain skiing on routes or suitable ski slopes, and at the times planned by the operating company.
    You must never use a closed slope. The indications in relation to the slopes must be respected.
    It is prohibited to bring dogs.
    Pedestrians and snowshoers are not allowed to walk on slopes or mountain skiing routes. There are specific circuits prepared for this.
    You are forbidden from skiing on ascent circuits marked as off-slope.
  • What are the steps to follow to enjoy my ski days in other resorts?
    Each season pass has advantages and special conditions. In order to enjoy your ski days in the resorts that have an agreement with Grandvalira Resorts, you must enter our Andorra Pass or Nord Pass website and select the international ski resort to find out how to access, how many days and available dates you have with your season pass.
  • What are the terms and conditions for cancellation?

    Each service has its own cancellation policy, which can be found in the shopping cart or on the voucher for the purchased service.

  • What dates does the Solar Viewpoint open?
    The Solar Viewpoint is always open and can be visited nearly all year round. There are different accesses, depending on the season. Further information .
  • What discounts and/or benefits am I entitled to with my season pass?
    With a season pass, you obtain a 10% discount on services at Grandvalira and the Ordino Arcalís and Pal Arinsal resorts (lessons, catering, activities, ski lockers, ...), along with attractive benefits outside Grandvalira Resorts. Check them out regularly on our  website.