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  • How far in advance do I need to make my online purchases for Ordino Arcalís?
    The pass prices are dynamic and vary according to demand and how far in advance you purchase them. If you know the dates of your visit, we recommend booking your passes in advance make sure you get the best price.
  • How is the family discount applied to the Plus+ Ski Pass?

    The family discount applies only when purchasing under a single account holder, starting from the third ski pass and as long as all members ski on the same day.

    3rd ski pass → 2% discount
    4th ski pass → 3% discount
    5th ski pass → 4% discount
    6th ski pass → 5% discount
    7th ski pass → 6% discount

    From the eighth ski pass onward, the family discount does not apply to any member of the family group.

    This discount is combinable with the 15% discount applied from the second day.

  • How long do I have in which to cancel?

    You can cancel a booking at no extra cost until the date when cancellation fees apply.

  • How long does it take to reach the Viewpoint?

    The first section, which takes 6 minutes, starts in Hortell and takes you up to the La Coma restaurant. Then, you have the second section: a journey of 15 minutes on the Creussans chairlift. Once you are at the top of the Creussans chairlift, you walk along the mountain trail for 15-20 minutes until you reach the viewpoint.

  • How much time do I have to modify my booking?
    You can modify any of the services included in your booking, unless costs have already been incurred.
  • How to pick up a Ski Pass Plus+ on behalf of another person?

    Plus+ Ski Pass shall be delivered personally to the pass holder at the Grandvalira Resorts (Grandvalira, Pal-Arinsal and Ordino Arcalís) and upon showing the reference number generated during the purchase process.
    The pass holder shall similarly present photographic proof of identification to accredit his/her identity (passport or national identification document). In the case of not being the purchase holder, it will be necessary to present an authorization signed by the acquiring party along with a photocopy of his/her passport or national id. 
     

  • I am a travel agent: am I entitled to any discounts?

    During the winter as a travel agents you have for you, a 20% discount on the purchase of ski passes of 2 days or more per season. To benefit from this advantage you must contact us, at least 48 hours in advance, from your agency email, making the corresponding request, to the email recepcio@grandvaliraresorts.com. 
    You will receive a discount code to apply when making your booking.

  • I have a gift voucher, how can I use it?

    Once you have decided on the dates you wish to visit us and what you wish to use the voucher on, you need to contact our booking department at least 72 hours beforehand in order to arrange the date and the product and/or service. Contact form .

  • I have already registered with My Grandski, but can’t remember my password. What should I do?
    You can access My GrandSki whenever you like using your customer details. If you cannot remember the password, you can update by clicking on the "forgot password" button and you will receive an email to change it. 
  • I have lost something at the ski resort, where do I need to go?

    You can ask at the information point in the sector where you think you lost the item, or you can get in touch with us using the contact form .