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  • How long does it take to reach the Viewpoint?

    The first section, which takes 6 minutes, starts in Hortell and takes you up to the La Coma restaurant. Then, you have the second section: a journey of 15 minutes on the Creussans chairlift. Once you are at the top of the Creussans chairlift, you walk along the mountain trail for 15-20 minutes until you reach the viewpoint.

  • How much time do I have to modify my booking?
    You can modify any of the services included in your booking, unless costs have already been incurred.
  • How to pick up a Ski Pass Plus+ on behalf of another person?

    Ski Pass Plus+ shall be delivered personally to the pass holder at the Grandvalira Resorts (Grandvalira, Parl-Arinsal and Ordino Arcalís) indicated during the contracting process and upon showing the reference number generated during the aforementioned process.
    The pass holder shall similarly present photographic proof of identification to accredit his/her identity (passport or national identification document). In the case of not being the acquiring party, it will be necessary to present an authorization signed by the acquiring party along with a photocopy of his/her passport or national id. 
     

  • I am a travel agent: am I entitled to any discounts?

    During the winter as a travel agents you have for you, a 20% discount on the purchase of ski passes of 2 days or more per season. To benefit from this advantage you must contact us, at least 48 hours in advance, from your agency email, making the corresponding request, to the email recepcio@grandvaliraresorts.com. 
    You will receive a discount code to apply when making your booking.

  • I am an instructor at another resort: am I entitled to any discounts?
    If they hold an ISIA Card, instructors from other resorts are given a 20% discount on the price of the pass. To get this discount, go to any of our ticket offices and present your card. This discount is not available for online bookings.
  • I have a gift voucher, how can I use it?

    Once you have decided on the dates you wish to visit us and what you wish to use the voucher on, you need to contact our booking department at least 72 hours beforehand in order to arrange the date and the product and/or service. Contact form .

  • I have already registered with My Grandski, but can’t remember my password. What should I do?
    You can access My GrandSki whenever you like using your customer details. If you cannot remember the password, you can update by clicking on the "forgot password" button and you will receive an email to change it. 
  • I have lost something at the ski resort, where do I need to go?

    You can ask at the information point in the sector where you think you lost the item, or you can get in touch with us using the contact form .

  • I have lost something at the ski resort, where do I need to go?
    You can ask at the information point in the sector where you think you lost the item, or you can get in touch with us using the contact form .
  • I visited the Mirador Solar and I’d like to get my photo. How can I get it?

    You’ll find the steps to download your photo at the following link. Please note that photos are available for 3 days after your visit.