Search results

  • What is it?

    My GrandSki is a unique customer identification registration.

  • What is My GrandSki ?
    My GrandSki is a single client’s identification register. With My GrandSki account, you can merge your data and connect to all our services and sales channels with a single click: Wi-Fi, app, season pass, newsletter, plus+ Ski Pass , online purchases and more. It is quick and easy.
     
  • What is the booking reference code?

    It is a six-digit alphanumeric code that uniquely identifies your booking. You can find it on your service voucher and use it to reference your booking when contacting us, during your stay at the resort, or when communicating with the service providers included in your reservation.

  • What other activities can I do, apart from skiing and snowboarding?

    The resort offers the classic activities of snowmobiling and snowshoeing to enable you to travel around the ski area. For more information and bookings, please visit the experiences section.

  • What precautions should I take when travelling to Andorra in winter?
    When travelling through mountainous areas in winter, you may encounter snow and/or ice on the road (as is the case in Andorra). Therefore, it is essential that you always carry snow chains, exercise caution when driving and check the weather before setting out. 
  • What should I do if I have an accident on the slopes?
    If you have an accident, you must go to the resort’s medical centre and present your insured pass. If you need further assistance, call the following number to request authorisation: +(376) 88 16 46. Please note: reimbursement will not be provided for services that are not authorised by the insurer.
  • What should I do if my pass is lost or stolen? Who should I contact?
    If your Ski Pass Plus+ is lost or stolen at Grandvalira, Ordino Arcalís or Pal-Arinsal, please report the situation as soon as possible to the Ski Pass Plus+ customer service department by using our web form or by calling +376 89 18 00 to ensure your pass is not used fraudulently. You will then need to go to any of our resort ticket offices at Grandvalira Pal-Arinsal or Ordino Arcalís where we will issue a replacement so you can carry on skiing.
     
  • What should I do if my payment has been rejected?

    If your payment has been rejected, it may be due to an issue with your card settings (e.g., it may require a code for online payments) or insufficient funds in your account. Additionally, some transactions to Andorra may require special permission from your bank. In this case, please contact your bank for guidance on how to resolve the issue. 

    If you have already contacted your bank and the problem persists, please reach out to us for further assistance.

  • What ski level should I choose when booking a lesson?
    You should choose your ski level in line with the colour of the slopes: beginner if you have never skied before, green/blue if you have skied before, blue/red if you are an accomplished skier, and red/black if you are an expert skier. However, the instructor for the group lessons will always carry out a short test before starting, in order to check participants’ levels. The instructors for private lessons can easily adapt to the level of their clients.
  • When can you go mountain skiing on the slopes?
    During the resort’s public opening hours (from 9 a.m. to 5 p.m.): on the specific mountain skiing routes and the slopes authorized by the resort.
    Outside the resort’s public opening hours (from 5:30 p.m. to 10 p.m.): there are resorts that schedule specific nighttime mountain skiing routes.
    From 10 p.m. to 7 a.m. it is prohibited to go mountain skiing, either ascending or descending, in the skiable areas.
    From 7 a.m. to 9 a.m., before the resort is open, mountain skiing is permitted, except on days when the PIDA (Avalanche Intervention Plan) is triggered as a result of the conditions.
    It is necessary to find out from the resort about the opening hours and slopes that you can use, as well as any restrictions outside the public opening hours.
    It is very important that those engaged in nighttime mountain skiing are conscious of the danger that snowploughs pose for their safety, and above all, the cables that support them.