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  • If I suffer an injury, what should I do to receive a compensation voucher for the 2026-27 season?

    If you suffer an injury when holding a Season ski pass, you must let us know as soon as possible via the web form. If you are not able to ski again for the rest of the season, we will assess the best form of compensation.

    When does this apply? This will be applied in the event of pregnancy, of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

    In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied.

    How does it work? A voucher will be issued as compensation, to be exchanged for the 2026 - 2027 season, according to the customer’s use of the season ski pass during the current season.

    What is the percentage refunded according to the days skied?

    1 day of skiing: 100% compensation voucher or application of the "Compensation guarantee" if a medical certificate is not provided and conditions are met.

    2 to 7 days of skiing: Days skied will be charged at the day pass rate at the ticket office. Compensation voucher for the price difference paid.

    8 to 10 days of skiing: 10% discount voucher on the purchase value of the next season's pass.

    More than 11 days of skiing: The seasonal pass is considered fully utilized.


    How long are they valid?

    The compensation vouchers are valid for two consecutive seasons.

    Compensation will not be provided if there are skiing days after the date of the medical certificate.

    Requests can be made during the current season and until April 6, 2026.


    Please note: Remember that you must provide the pertinent medical reports and your season pass for the compensation to be processed. These conditions only apply to customers who suffer an injury.
     

  • If last season I had a Ski Pass Plus+, I need to renew my pass for the current season?

    Yes, Ski Pass Plus+ needs to be renewed every season you want to use it. All you need to do is access to your My GrandSki account with your email and password as previous seasons, and pay again the 5€ registration fee for the 2025-26 season.
     

  • If my Mountain Season Pass is lost or stolen, what should I do?
    If your pass is lost or stolen, you can request a duplicate at any of the Grandvalira Resorts ticket offices.
  • If the circuit of mountain skiing is closed due to a lack of snow, will I be able to ascend via the slope?
    If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.

    It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
  • If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Mountain Pass?
    Yes, you will be able to go mountain skiing at the ski resorts without having a Mountain Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
    It is prohibited to bring dogs onto the slopes
    When ascending, the user must go up the right-hand side of the slope in single file.
    It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
  • If the weather is bad, are refunds given for the passes?
    All passes purchased at the ticket offices or online include the weather guarantee. This means you can ski down the slopes once or use the ski lift once, to see if the weather and snow conditions are to your liking. If you are not convinced, we will exchange your ski pass for another day. More information.
  • In what circumstances are season passes permanently withdrawn?

    Remember that your season pass is for personal, non-transferable use and is subject to the law on ski resorts and cable transport facilities 9-1-2000 (BOPA of 6-12-2000). If you give your pass to another person and our security team stops them, the person using the pass in the resort will automatically be issued a fine. Additionally, the pass will be withdrawn and will not be returned under any circumstances during the 2025-26 ski season.
    Should you sell your season pass and Grandvalira Resorts discover this, the pass will be automatically blocked and withdrawn and will not be returned to the season pass holder under any circumstances.
     

  • In which case can I get the renewal discount?

    If you bought a season pass for the 2024-25 season that was not fully or partially reimbursed, the renewal discount will be applied automatically when you buy the new pass online or a ticket office, provided that you log in using the email associated with your MyGrandski account.
    If you do not remember your password, you can restore it from our platform.

    Please note: the renewal discount does not apply to Senior over 70 years old, Senior over 75 years old, Mountain Pass, Pedestrian, Baby, extracurricular, university, companion passes.


     

  • In which cases do we recommend buying the Forfait Plus+ to our clients?

    We recommend the purchase of the Plus+ ski pass to all non-resident clients who consider that they will ski less than 20 days. And to clients residing in Andorra for less than 9 days.  

    In both cases, if you ski more days than indicated in any of the Grandvalira Resorts, the maximum payment limit of the Forfait Plus+ is 1,365 €, which is equivalent to the RRP price of the Andorra Pass 25-26 Season Pass. 

    Grandvalira → reference price: 67 € the first day of skiing and the following days: 67 € -15%.
    Ordino Arcalís → reference price: 47.50 € the first day of skiing and the following days: 47.50 € -15%.
    Pal Arinsal → reference price: 51.50 € the first day of skiing and the following days: 51.50 € -15%.


    *We remind you that these prices are approximate, as the sales prices at the Grandvalira Resorts ticket offices can be dynamic.

  • Is a Mountain Pass necessary when crossing the resort in order to access another route outside the skiable area?
    Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.