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  • I want to give someone a gift but I don’t know their availability. What are my options?

    You can give the gift of Ordino Arcalís, in the form of a gift voucher for a set value that the recipient can exchange for any of the products on our website over the course of this winter season. Please visit our website for more information.

  • I want to pay for my season pass in instalments, what do I need to know?
    Paying for your season pass in instalments allows you to spread the expense over three convenient payments, with no additional interest or cost. This benefit only applies to online purchases. The amount for the first instalment (50% in the Early Booking period and 40% in the Promotional Price period) of the total purchase price will be charged to the customer’s credit card. The following two instalments (25% in the Early Booking period and 30% in the Promotional Price period) will be charged to the account associated with the credit card that the customer uses in the purchasing process for the online season pass.

     
  • I work at a travel agency and would like to sell Grandvalira Resorts’s services. How can I do it?

    To be able to sell Grandvalira Resorts’s services you need to register as a customer on our website for tourism professionals.

  • I would like to work at Ordino Arcalís. Where should I send my CV?

    All the applications are managed directly through our website. Where you can find job vacancies from all the resorts and departments that comprise Grandvalira Resortes (Grandvalira, Pal Arinsal and Ordino Arcalís) and register in order to send us your CV. 
    You can find more information on the requirements for working in Andorra here.

  • I've lost my invitation, can I ask for a duplicate at the ticket office?
    No. Grandvalira Resorts will not make duplicates of invitation passes and these will be exempt from insurance in case of loss of the support.
  • I’ve lost my ski pass, can I request a duplicate?

    Grandvalira Resorts does not issue duplicate ski passes, but you can buy a loss insurance at the resort’s ticket offices that allows you to obtain a free duplicate of your pass in case of loss. 
    If you purchase the accident insurance on the slopes, it already includes loss coverage.

  • If I book a place at a nursery or my child, are meals included?
    Meals are not included. 
  • If I have an accident and I have a Plus+ pass, what are the steps to follow?

    In case of an accident on the ski resort, you must show your ski pass Plus+ at any of our Grandvalira Resorts medical centers. Remember that, in order to have medical assistance coverage, your Forfait Plus+ must be insured.
    Otherwise, the medical costs are at the client's own expense. Check the insurance coverage conditions at https://creandvida.ad/

  • If I have the Andorra Season Pass, can I go mountain skiing at the resorts?
    Yes. Those customers who have a cross-country skiing season pass (for the current season) are also permitted to go mountain skiing or do other winter sports in the skiable areas, as applicable to their pass. For example, if you have an Andorra Pass or Nord Pass, you will be able to go mountain skiing at all the cross-country skiing resorts in Andorra.
  • If I only want to go for one day, what can I do?
    A day mountain pass is available for this type of activity. This pass allows you to use the circuits and slopes that have been prepared by the resorts. That will be able to be purchased at the resorts’ ticket offices, at stand of the shopping mall Illa Carlemany, or directly from the TVM machines located at the resort.