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  • Can I hire adapted equipment at the resort?
    We do not have equipment available for hire; however, the equipment is included in the price of the private lessons offered by our school.  If you are interested in this activity or would like further information, please complete the following form .
  • Can I hire ski clothing?

    Although Ordino Arcalis does not have its own hire shops, but we recommend Viladomat shop (located in the Hortell and Planells building), which do offer ski clothing hire.

  • Can I order food in advance?

    Yes, we offer express menu options (sandwich, crisps and drink). This menu option can only be purchased online. They cannot be purchased at the resort’s restaurants.

  • Can I organise my own snowshoeing excursion?

    To access the marked routes within the area encompassing the ski resorts, you must have a mountain pass. For more information, please click on the following link.

  • Can I pick up my ski pass at the hotel?

    If you choose one of our hotel + ski packages, the passes and other services you have purchased will be placed in an envelope addressed to you and left at your accommodation. (Only available for bookings made at least 24 hours in advance and on working days.) This service is not available for bookings in which the first ski day is the same as the arrival day at the accommodation. In such cases, you will need to collect your pass from any of the ticket offices in our resort.

  • Can I purchase ski insurance if I have already used my season pass?

    Ski insurance must be purchased with your season pass or, in all cases, before you ski for the first time. Insurance cannot be added or remove once your Ski Pass has been used. You can check the coverage at: Creandvida  
    Remember, you can also take out ski insurance with the season Mountain Pass or Pedestrian. 

  • Can I reach it by bicycle?

    You can reach the La Coma area by road. Bicycles are not allowed on the Creussans chairlift.

  • Can I reuse the extracurricular, university or companion ski pass from the 2024/25 season?

    Yes, all new ski season passes issued during the 2024/25 season are reusable. These supports will be reusable for future seasons.

  • Can I spend the night with my motorhome at the Grandvalira Resorts stations?

      In accordance with current regulations in the Principality of Andorra, overnight stays in motorhomes, campervans or similar vehicles are only permitted in specifically designated and signposted areas.

      For this season, Grandvalira Resorts Andorra, in coordination with the Ministry of Tourism and Commerce, has set up provisional overnight stay areas at the resorts while the definitive areas—planned for summer 2026—are being developed. These spaces are marked, signposted, and monitored by resort staff. Overnight stays outside the authorised areas are not permitted.

       

      Parkings with designated overnight stay areas:

      • Ordino Arcalís – l’Hortell Area: 50 spaces - View location
      • Ordino Arcalís – Planells: 10 spaces - View location
      • Grau Roig – Flor de Neu Parking: 25 spaces - View location
      • Pas de la Casa – Bullidor Public Parking: 40 spaces - View location
      • El Tarter – Prat de la Costa Parking: 30 spaces (with services included) - View location
        • This is a strictly regulated area, aimed at ensuring proper capacity management, as other groups also use it.
        • The area features a small service zone, which includes: WC facilities, a black water disposal point, and a waste separation area (general waste and packaging).
        • Free access hours are from 08:00 to 12:00. Outside of this time and until 18:00, access must be arranged by phone by calling +376 354 091.
        • This car park authorises overnight parking, and the rules established by the current legislation and the Comú’s regulations apply. For those wishing to use camping-style services, the campings available in Canillo are recommended.
      • Pal – Caubella Area: 30 spaces (with services included) - View location
      • Arinsal – Comallemple Parking: 20 spaces - View location
      • Pal – Coll de la Botella Parking: 20 spaces - View location
    • Can I start group lessons any day of the week?

      The group lessons that are for 3, 4 or 5 days start on Mondays, and the ones that are for 2 days start on Saturdays. It is not possible to start on another day of the week, except on 27 December, when there is a special start date for the classes that are for 3, 4 or 5 days.