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  • Do you have any discounts for disabled visitors?

    If you present at the ticket office your proof of functional disability (33% or more) you will receive a 20% discount on the pass.

  • Does a non-resident/tourist also need a Mountain pass?

    The rules and laws are the same for everyone. A non-resident or someone on vacation in the country who wants to practice ski touring or snowshoeing at the ski resorts in Andorra must have the Mountain Pass. In this case, they can purchase a day pass. 

  • Does Ordino Arcalís have a nursery?
    Yes, the nursery is for children aged 1 to 3. 
  • Does Ordino Arcalís have menus and options for those with allergies and special dietary requirements (gluten-free, dairy-free, vegetarian, etc.)?

    Yes, you can find these options in at least one restaurant in all of our sectors.

  • Does Ordino Arcalís have shops where you can rent ski and snowboard equipment?
    Yes, there are two shops: one in the Hortell building and one in the Planells building. They offer standard equipment and more high-end equipment, both for alpine skiing and snowboarding, adults and children. They also have helmets and vests with Magnestick. You can hire equipment in advance through our website .
  • Does the current regulation on overnight stays for motorhomes apply only to the Grandvalira Resorts stations or to all of Andorra?

    This regulation applies to all of Andorra, not just the Grandvalira Resorts stations. Each parish may have specific rules, but in general, free overnight stays for motorhomes, campervans, or similar vehicles outside designated areas are not allowed.
    However, you can park and stay overnight in the following authorized areas and campsites in the country:

    • Camping Valira – Andorra la Vella
    • Camping Xixerella – Erts (La Massana)
    • Camping Santa Creu – Canillo
    • Camping Casal – Canillo
    • Camping Janramon – Canillo
    • Camping area Font de Ferrosins – Vall d’Incles (Canillo)
  • Does the pass price include insurance covering accidents on the slopes?
    No, but ski insurance can be taken out via our website when you purchase the pass. It can also be taken out at the ticket offices. It is important to bear in mind that once a pass has been used, insurance can no longer be added to it.
  • Does the price of children’s lessons include a pass?

    A pass is required for children's services and activities (Nursery, Snow garden, Kids Programme, children’s group lessons). The price of the pass is not included in these services and activities. 

  • Does the price of the lessons include the pass and equipment hire?

    The price of the lessons does not include the pass or the equipment hire. We have offers that combine these options at a cheaper price.

  • Does the resort have car parks?
    Yes, free car parks are available at the foot of the slopes. They have capacity for 1,500 vehicles.